We conduct thorough checks of every manufacturing partner during the initial onboarding process and perform audits on processes and certifications every two years. To source parts from certified manufacturing partners, you can specify your certification requirements when requesting a quote. We'll match your designs with the right supplier who meets your specific certification needs, such as ISO 9001, IATF 16949, or other industry-specific standards.

Our platform is secure and encrypted to ensure that customer data and interactions with suppliers are fully protected. All digital models and drawings are safely stored on secure servers with restricted access. Our manufacturing partners must sign a confidentiality agreement as part of their onboarding, which contractually obligates them to keep customer data confidential. Our terms of service prohibit orders that misappropriate or infringe on copyrights, patents, design rights, trademarks, trade secrets, and other IP rights.

If your parts don't meet the agreed specifications, you can file a quality claim, and we'll either remake your components or refund your order. We take full responsibility for the quality of all manufactured parts. Our team completes non-conformity reports for parts that don't meet all requirements, with follow-up with manufacturers including root cause analysis and corrective actions. Our goal is to ensure you receive parts that precisely match your specifications every time.

If you need parts in specialized materials that aren't listed on our website, you can send a request to our sales team when submitting your quote. Our supplier network has access to a vast range of materials, so most of the time, we are able to find a manufacturing partner to fulfill your special material requirements. Simply provide the material specifications, and our team will work to source it for your project. We often work with custom material requests for specialized industrial applications.