We do thorough checks of every manufacturing process during the initial validation and perform regular audits on processes and certifications. To source parts with specific certification requirements, such as ISO 13485, you can indicate these requirements when requesting a quote. We match your designs with the right manufacturing process that meets your specific certification needs. Our facilities are ISO 9001 certified, and we work with partners who maintain ISO 13485 certification for medical device manufacturing.

Our platform is secure and encrypted to ensure that customer data and all production information are fully protected. All digital models and drawings are safely stored on secure servers with restricted access. Our manufacturing agreements contractually obligate all parties to keep customer data confidential. Our Terms of Service prohibit orders that misappropriate or infringe on copyrights, patents, design rights, trademarks, trade secrets, and other IP rights. For medical device manufacturers, we can implement additional security measures and sign specialized confidentiality agreements as needed.

One of the reasons medical device manufacturers use BZ Metal Products is that we take full responsibility for quality. If your parts aren't up to specification, you can file a quality claim, and we'll either remake your components or refund your order. We take full responsibility for the quality of all manufactured parts. Our team completes non-conformity reports for parts that don't meet all requirements, with follow-up including root cause analysis and corrective actions to ensure the issue doesn't recur in future orders. For medical components, we understand the critical nature of precision and can provide additional verification steps.

If you need parts in specialized medical-grade materials that aren't listed on our website, you can send a special request to our sales team when submitting your quote. Our manufacturing capabilities include access to a wide range of materials, so most of the time, we are able to fulfill your special material requirements. Simply provide the material specifications, and our team will work to source it for your project. We often work with custom material requests for specialized medical applications, including FDA-approved materials for specific medical device requirements.